Toutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.luToutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.lu

Dynamics 365 for Customer Engagement : the basics

Accueil » Formations » Data » Dynamics 365 for Customer Engagement : the basics

The Dynamics 365 for Customer Engagement basics training contains the essentials you need to know to navigate the system, enter data, use dashboards, charts and reports effectively and more.

700 € HT 1 jour MB-CRM-B

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    Programme

    What is Dynamics 365 for Customer Engagement?

    What are the role based predefined business apps?

    Find your business apps

    How data is organized?

    What are business processes

    Navigation and basics

    • Records creation
    • Search and find
    • Personal options
    • Create connections between records
    • Use flow to automate processes

    Work with accounts and contacts

    Dashboards and charts

    Reports

    Activities and the activities feeds

    Collaboration

    Import and export data

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