- What is Dynamics 365 for Customer Engagement?
- What are the role based predefined business apps?
- Find your business apps
- How data is organized?
- What are business processes
- Navigation and basics
- Records creation
- Search and find
- Personal options
- Create connections between records
- Use flow to automate processes
- Work with accounts and contacts
- Dashboards and charts
- Activities and the activities feeds
- Import and export data