Toutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.luToutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.lu

ITIL® 4 Foundation update v3 to v4

Accueil » Formations » Méthodes » ITIL® 4 Foundation update v3 to v4

A unique 1-day intensive programme to highlight the changes between ITIL v3 and ITIL 4, specially designed for ITIL v3 Certificate holders.

ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also integrates frameworks such as Lean IT, Agile and DevOps.

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Our training’s 1-day “ITIL Foundation Update from v3 to v4” training & certification will focus on understanding the ITIL 4 framework and key concepts. This course will highlight the essentials and main differences between the former version and ITIL 4.

You will receive the sample paper exam to prepare your ITIL 4 Foundation exam by self-study. When you are ready, you can take your exam.

650 € HT 1 jour ITILUDV4

Programme

A one-day intensive training to highlight the essentials and main differences between the former version and ITIL 4

  • The ITIL 4 Foundation online exam will be taken after the course and will need some self-preparation

Course Outline

  • IT service management in the modern world
  • The key components and benefits of the ITIL 4 framework
  • The key concepts and terminology of service management
  • Nature of value and co-creation
  • The various stakeholders involved
  • Products and services: definitions and purpose
  • Service relationships
  • Key components of customer value: outcomes, costs and risks
  • The four dimensions of service management or how to facilitate effective and efficient value for your customers and other stakeholders
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • How external factors can affect service management in your organization
  • The ITIL service value system: enable value creation
  • An overview of the service value system
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governing bodies and governance
  • Service value chain: outline the key activities
  • Continual improvement
  • The ITIL management practices or how ITIL interacts with other frameworks and models
  • General management practices
  • Service management practices
  • Technical management practices

About the Examination

  • Participants will take their exam when they feel ready (we advise to take the exam within maximum a month after the training) at a date and time of their choice in B2B Learning’s offices (office hours) or anytime at home or in your office
  • The objective of the ITIL 4 Foundation examination to assess whether the candidate can demonstrate sufficient understanding of the ITIL 4 service management framework, to be awarded the ITIL 4 Foundation qualification
  • The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the ability to apply concepts understanding of the relevant parts of the ITIL framework in context
  • Exam duration: 60 minutes (+15 minutes for non-native English speakers)
  • Closed book format
  • Number of questions: 40
  • Marks: each question is worth 1 mark, there is no negative marking
  • Pass mark: 65% or higher (26 marks or above)