Toutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.luToutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations :

ITIL® 4 Foundation Virtual Class

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An intensive online virtual course on 4 half days to understand the ITIL 4 framework and key concepts, and be ready to take the ITIL4 Foundation exam. (included in the price)

ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the creation, delivery, operation and continual improvement of tech-enabled products and services. ITIL 4 also integrates frameworks such as Lean IT, Agile and DevOps.

Our prices includes:

‣ the accredited online virtual course with an expert trainer
‣ your set of training documentation and a copy of the official ITIL4 Foundation handbook, delivered in digital format
‣ the sample exam papers and exercices
‣ your ITIL4 Foundation online proctored exam voucher with Take2 option

995 € HT 2 jours ITILF-LVC

4 half days (14 Hours) / Exam voucher and Take2 option included


IT service management in the modern world

The key components and benefits of the ITIL v4 framework

The key concepts and terminology of service management

  • Nature of value and co-creation
  • The various stakeholders involved
  • Products and services: definitions and purpose
  • Service relationships
  • Key components of customer value: outcomes, costs and risks

The four dimensions of service management or how to facilitate effective and efficient value for your customers and other stakeholders

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • How external factors can affect service management in your organization

The ITIL 4 service value system: enable value creation

  • An overview of the service value system
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governing bodies and governance
  • Service value chain: outline the key activities
  • Continual improvement

The ITIL management practices or how ITIL interacts with other frameworks and models

  • General management practices
  • Service management practices
  • Technical management practices

ITIL 4 Foundation exam preparation with sample papers