Toutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.luToutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.lu

ITIL® 4 Foundation Virtual Class

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ITIL

An intensive online virtual course on 4 half days to understand the ITIL 4 framework and key concepts, and be ready to take the ITIL4 Foundation exam.

ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the creation, delivery, operation and continual improvement of tech-enabled products and services. ITIL 4 also integrates frameworks such as Lean IT, Agile and DevOps.

Our prices includes:

‣ the accredited online virtual course with an expert trainer
‣ your set of training documentation and a copy of the official ITIL4 Foundation handbook, delivered in digital format
‣ the sample exam papers and exercices
‣ your ITIL4 Foundation online proctored exam voucher with Take2 option

995 € HT 2 jours ITILF-LVC

4 half days (14 Hours) / Exam voucher and Take2 option included

Programme

• IT service management in the modern world

• The key components and benefits of the ITIL v4 framework

• The key concepts and terminology of service management

  • Nature of value and co-creation
  • The various stakeholders involved
  • Products and services: definitions and purpose
  • Service relationships
  • Key components of customer value: outcomes, costs and risks

• The four dimensions of service management or how to facilitate effective and efficient value for your customers and other stakeholders

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • How external factors can affect service management in your organization

• The ITIL 4 service value system: enable value creation

  • An overview of the service value system
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governing bodies and governance
  • Service value chain: outline the key activities
  • Continual improvement

• The ITIL management practices or how ITIL interacts with other frameworks and models

  • General management practices
  • Service management practices
  • Technical management practices

• ITIL 4 Foundation exam preparation with sample papers