Toutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.luToutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.lu

ITIL® 4 Managing Professional Elearning Pack

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ITIL 4 Managing Professional Online Learning Pack

• Get certified at your own pace
• 365 days online access
• Online proctor-based exams or paper-based exams in our training center in Brussels included
• Fully accredited
• Study guides, quizzes, sample exam and more….
• Tutor support
• 24/7 helpdesk
• Training+Virtual Mentor session included

2800 € HT ITILMP-e

Programme

THIS PROGRAM INCLUDES 4 ONLINE COURSES & EXAMS

ITIL 4 Specialist: Create, Deliver and Support (CDS)

This is the ideal starting point after ITIL 4 Foundation and is perfect for those who manage the operation of IT-enabled & digital products and services. ITIL CDS will help you to:

  • Know how to plan and build a service value stream to create, deliver and support services
  • Have insight in the benefits and challenges of service quality and a continual improvement culture
  • Be prepared to take the ITIL 4 Specialist: Create, Deliver and Support exam

ITIL Specialist: Drive Stakeholder Value (DSV)

This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers and partners.

  • Become familiar with the concept of the customer journey and discover ways to design and improve customer journeys
  • Learn how to describe customer needs considering the internal and external factors affecting these needs
  • Understand key transition, onboarding and offboarding activities
  • Be prepared to take the ITIL 4 Specialist: Drive Stakeholder Value exam

ITIL 4 Specialist: High-Velocity IT

The ITIL 4 Specialist High Velocity IT module explores the ways in which digital organizations and digital operating models function in high velocity environments. Completing this course will help you:

  • Explain the key concepts, objectives and terminology of High-velocity IT
  • Understand the need for High-velocity IT and the digital transformation in organization, and when it is desirable and feasible
  • Understand ITIL’s perspective for High-velocity IT operating models

ITIL 4 Strategist: Direct, Plan and Improve (DPI)

This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide ITSM professionals with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

  • Understand the key concepts of Direct, Plan and Improve
  • Know the role and importance of governance, risk and compliance (GRC) in the service value system (SVS)
  • Master the principles and procedures of continuous improvement for all types of improvement

Certification Exams

You will receive 4 online exam vouchers, one exam related to each course/certification. Exam vouchers are valid for one year.

  • Exam format: closed book, 40 multiple choice questions
  • Exam duration: 90 minutes + 25% extra time for non-native English speakers
  • Exam delivery: online, webcam proctored, to be completed at your home or office at a time and date to suit you. Alternatively, you can come to our Training Centre in Luxembourg and do the exam paper-based.
  • Exam pass mark: 70%

When you succesfully pass these 4 exams, you will be entitled to the ITIL4 Managing Professional designation.