Toutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.luToutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.lu

ITIL® V4 Foundation (English version)

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A complete 3-day programme to understand the ITIL 4 framework and key concepts and take the ITIL 4 Foundation exam.

ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also integrates frameworks such as Lean IT, Agile and DevOps.

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

OXiane's 3-day ITIL 4 Foundation training & certification programme will focus on understanding the ITIL 4 framework and key concepts, and to be prepared to take the ITIL 4 Foundation exam. This course will provide an ideal balance between presentations, exercises, and a case study. OXiane is a Business Partners from different ATO such as B2B, MCS, etc to provide a great flexibility to the market.

1190 € HT 3 jours ITILFV4

ITIL 4 Foundation Training & Certification

Programme

Throughout this interactive course, we will provide an ideal balance between presentations and individual exercises or group exercises and a case study

  • IT service management in the modern world
  • The key components and benefits of the ITIL 4 framework

The key concepts and terminology of service management

  • Nature of value and co-creation
  • The various stakeholders involved
  • Products and services: definitions and purpose
  • Service relationships
  • Key components of customer value: outcomes, costs and risks

The four dimensions of service management or how to facilitate effective and efficient value for your customers and other stakeholders

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • How external factors can affect service management in your organization

The ITIL service value system: enable value creation

  • An overview of the service value system
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governing bodies and governance
  • Service value chain: outline the key activities
  • Continual improvement

The ITIL management practices or how ITIL interacts with other frameworks and models

  • General management practices
  • Service management practices
  • Technical management practices

ITIL 4 Foundation exam preparation with sample papers and correction in group