Module 1: Course Introduction Course objectives and planning The ITIL® 4 certification scheme Exercises Presentation of the case studies Exam Details Module 2: The Core Concepts of DPI Basics of direction Basics of planning Basics of improvement Other core elements Module 3: DPI through Service Value Chain and Guiding Principles DPI of the SVS DPI … Lire la suite de Itil®4 Strategist : Direct, Plan & Improve