Toutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.luToutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.lu

ITIL® Service Capability: Planning, Protection and Optimization

Accueil » Formations » Méthodes » ITIL® Service Capability: Planning, Protection and Optimization

ITIL® Intermediate Capability:
- Planning, Protection and Optimization (PPO)
- Credits: 4 credits to ITIL Expert
– PMI PDUs 40

This course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with the Planning, Protection and Optimization (PPO) of Services and Service delivery.
The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle.
This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

2600 € HT 4 jours ITILPPO

Programme

Learning Unit PPO01

  • Introduction to planning, protection and optimization

Learning Unit PPO02

  • Capacity management

Learning Unit PPO03

  • Availability management

Learning Unit PPO04

  • IT service continuity management (ITSCM)

Learning Unit PPO05

  • Information security management

Learning Unit PPO06

  • Demand management

Learning Unit PPO07

  • Planning, protection and optimization roles and responsibilities

Learning Unit PPO08

  • Technology and implementation considerations