ITIL® Service Capability: Planning, Protection and Optimization

Learning Unit PPO01 Introduction to planning, protection and optimization Learning Unit PPO02 Capacity management Learning Unit PPO03 Availability management Learning Unit PPO04 IT service continuity management (ITSCM) Learning Unit PPO05 Information security management Learning Unit PPO06 Demand management Learning Unit PPO07 Planning, protection and optimization roles and responsibilities Learning Unit PPO08 Technology and implementation considerations