The course is divided into various modules to explain the key concepts in a structured manner.
Module 1 – Course introduction
Module 2 – Introduction to High-velocity IT
Module 3 – High-velocity IT approaches
Module 4 – High-velocity IT operating models
Module 5 – ITIL building blocks for High-velocity IT
Module 6 – High-velocity IT culture
Module 7 – Supporting models and concepts for purpose
Module 8 – Supporting models and concepts for people
Module 9 – Supporting models and concepts for progress
Module 10 – High-velocity IT objectives and techniques
Module 11 – Techniques for valuable investments
Module 12 – Techniques for fast developments
Module 13 – Techniques for resilient operations
Module 14 – Techniques for co-created value
Module 15 – Techniques for assured conformance
With the help of ITIL® 4 concepts and terminology, activities, exercises, examples and the case study included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-velocity IT certification exam.
About the exam
Multiple-choice format (1 mark per question)
Pass grade: 70% or 28 marks out of 40
Duration: 90 minutes + 25 % extra time for non-native English Speakers
The exam is scheduled at the end of the 3rd training day in the classroom, or the participants can take the online exam later online and proctor-based. Candidates need to foresee ± 1.5 hours study time every evening to prepare the sample questions.