Toutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.luToutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.lu

Itil®4 Strategist : Direct, Plan & Improve

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Our 3-day “ITIL® 4 Strategist: Direct, Plan and Improve” is the universal ITIL® 4 module, that will be shared with both ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.

The Direct, Plan and Improve - DPI course will focus on the following key ITIL 4 practices:
• Continual improvement
• Measurement and reporting
• Portfolio management
• Organizational change management
• Risk management

Participants will acquire the relevant knowledge and experience through presentations, activities, exercises and examples included in the course, and will be prepared to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide ITSM professionals with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

1650 € HT 3 jours ITILSTDPI

Programme

Module 1: Course Introduction

  • Course objectives and planning
  • The ITIL® 4 certification scheme
  • Exercises
  • Presentation of the case studies
  • Exam Details

Module 2: The Core Concepts of DPI

  • Basics of direction
  • Basics of planning
  • Basics of improvement
  • Other core elements

Module 3: DPI through Service Value Chain and Guiding Principles

  • DPI of the SVS
  • DPI of guiding principles

Module 4: Role of Direction in Strategy Management

  • Introducing Strategy Management
  • Developing effective strategies

Module 5: Implementation of Strategies

  • Managing risks
  • Making decisions through Portfolio Management
  • Directing via Governance, Risk and Compliance (GRC)

Module 6: Introduction to Assessment and Planning

  • Core concepts of assessment
  • Conducting effective assessments
  • Core concepts of planning

Module 7: Assessment and Planning through VSM

  • Introducing Value Stream Maps
  • Developing Value Stream Maps
  • Knowing more about VSM

Module 8: Measurement, Reporting and Continual Improvement

  • Measurement and Reporting
  • Alignment of measurements and metrics
  • Success factors and key performance indicators
  • Continual improvement

Module 9: Measurements and Continual Improvement through Dimensions and the Service Value Chain

  • Measurements for the Four Dimensions
  • Continual Improvement of the Service Value Chain and practices

Module 10: OCM Principles and Methods

  • Basics of OCM
  • OCM throughout DPI and Service Value Chain
  • Resistance and reinforcement

Module 11: Communication Principles and Methods

  • Basics of effective communication
  • Communication with stakeholders

Module 12: SVS Development Using Four Dimensions

  • Organizations and people in the SVS
  • Partners and suppliers in the SVS
  • Value streams and processes in the SVS
  • Information and technology in the SVS

Preparing for the exam: mock exam

  • About the Examination
  • Multiple-choice format (1 mark per question)
  • Pass grade: 65%
  • 40 questions
  • Closed book
  • Duration: 90 minutes

The exam is scheduled at the end of the 3rd training day in the classroom, or the participants can take the online exam later